Forgot your password? How to recover your account

You can recover your account in the Mawada app using the email address registered to your account or a WhatsApp number that you previously verified and linked to your membership.

Open the account recovery page

1. Open the Mawada app.
2. Go to the login page.
3. Tap “Forgot your password?”.
4. The “Recover my account” page will appear with two recovery methods.

Recover your account by email

1. Tap “By email”.
2. Enter the same email address you used to register your Mawada account.
3. Tap “Recover my account”.
4. Your account recovery information will be sent to your email address.

Make sure the email address is entered correctly. If the message is not in your inbox, check your spam or junk folder.

Recover your account through WhatsApp

This method is available only if you previously verified your WhatsApp number in Mawada and linked it to your membership.

1. Tap “Through WhatsApp”.
2. Select the correct country code.
3. Enter the WhatsApp number that you previously verified in Mawada and linked to your membership.
4. Tap “Recover my account”.
5. Account recovery instructions will be sent through WhatsApp to the number linked to your membership.

Important notes

• Use either the email address registered to your account or the WhatsApp number that you previously verified and linked to your membership.
• You cannot recover your account using a new WhatsApp number or a number that has not been verified in Mawada.
• When entering your WhatsApp number, make sure you select the correct country code.
• If you no longer have access to the email address or WhatsApp number linked to your membership, you will not be able to use its corresponding recovery method.